On The Ground, On Arrival

Airport Meet & Assist

First-time travellers, elderly passengers, or anyone travelling for medical treatment can request meet, assist and transfer support at the airport — on departure from India or on arrival, where the service is available.

First-time traveller support

Guidance on immigration, customs and transfer procedures for those unfamiliar with the process.

Medical & elderly assistance

Coordinated support for patients travelling for treatment or elderly family members travelling alone.

Departure & arrival support

Assistance can be arranged on departure from India, and on arrival at destinations where the service is available.

Coordinated with your travel dates

Assist bookings are matched to your confirmed flight details, so support is in place exactly when you need it.

What the service typically covers

Check-in and baggage drop guidance

Immigration and security procedure guidance

Wheelchair or mobility assistance coordination, where required

Transfer support between terminals or to onward transport

Is airport assist available at every airport?

Availability depends on the airport and destination — we'll confirm whether the service can be arranged for your specific departure and arrival points.

Can I book this for a family member travelling alone?

Yes — this is a common request for elderly parents or first-time travellers. Tell us their travel details and we'll coordinate the assistance.

Ask About Airport Assistance