Refund Policy

We want you to feel confident booking with us. As a general principle: the earlier you cancel relative to when we begin substantive work or pay a third party on your behalf, the more of your payment can be refunded. Once fees have been paid to an embassy, consulate, attesting authority or other third party, those specific amounts become non-refundable to us, as they are outside our control.

A partial refund reflects the work already completed on your file at the time of cancellation, assessed on a case-by-case basis by our team.

The following are non-refundable once incurred, regardless of the outcome of your application:

• Embassy, consulate or visa application centre fees paid to the relevant authority.
• Apostille, attestation or legalisation fees paid to the issuing or attesting body.
• Courier charges once a shipment has been dispatched.
• Travel insurance premiums once the policy has been issued, subject to the insurer's own free-look period, if any.
• Forex conversion charges once a transaction has been executed at the quoted rate.

Where we've booked a service on your behalf — flights, hotels, travel insurance, forex — refund eligibility for that specific booking is governed by the third-party provider's own cancellation and refund policy. We will assist you in submitting a cancellation request to the provider, but the provider's decision on the refund amount is final.

• Contact your case handler directly, or write to info@visaagency.in with your name, application reference and reason for cancellation.
• We will confirm what stage your application is at and what portion of your payment qualifies for a refund under Section 02.
• Once agreed, refunds are processed to the original mode of payment, unless another mode is agreed in writing.

Approved refunds are typically processed within 7–14 business days of confirmation, though the time for funds to reflect in your account depends on your bank or payment provider. Refunds involving a third-party provider (such as an insurer or airline) may take longer, as we depend on the provider's own processing timeline.

If a refusal appears to be linked to an error on our part in preparing your application, please raise it with us — we review such cases individually and may offer a goodwill gesture such as a discounted reapplication fee, at our discretion.

We may update this Refund Policy from time to time. The "Last Reviewed" date at the top of this page shows when it was most recently updated. The policy in effect at the time you booked your service will generally apply to that booking.

For a refund request or any question about a payment you've made: