Data Security

Every application we handle involves documents you couldn't easily replace — your passport, financial records, certificates and photographs. We treat the security of these documents, in both digital and physical form, as core to how we operate, not as an afterthought.

Original passports, certificates and other physical documents handed to us at our Patna office are logged on receipt, stored in access-controlled areas, and returned or couriered back to you using trackable delivery once the relevant step of your application is complete. We do not retain original physical documents beyond what is needed for your active application.

Access to client files — digital and physical — is limited to the team members handling your application and those directly supervising it. Staff are briefed on confidentiality expectations when handling passport, identity and financial documents, and access to case management systems is individually logged.

We do not store full payment card numbers on our own systems. Card and online payments are processed through our payment gateway partners, who maintain their own industry-standard security certifications. We retain only the transaction records needed for invoicing, accounting and refund handling.

Where we work with courier companies, payment gateways, forex partners or insurance providers to deliver a service you've requested, we share only the information each partner needs to fulfil that specific task. These partners are responsible for securing the data once it reaches their systems, under their own policies.

If we become aware of an incident that may have compromised your personal information, we will investigate promptly, take steps to contain and remediate it, and notify affected clients and, where legally required, the relevant regulatory authority, in line with our obligations under India's Digital Personal Data Protection Act, 2023.

• Share sensitive documents only through the secure upload channel or in person at our office, rather than over unencrypted email where avoidable.
• Avoid sending full bank account or card numbers over WhatsApp or SMS.
• Let us know promptly if you believe a document you shared with us may have been compromised elsewhere, or if you notice unexpected communication claiming to be from Visa Agency.
• Keep your customer login credentials confidential and unique to our portal.

If you have a security question, or want to report a suspected issue with how your data has been handled: